JLCom Publishing Co., LLC
Returns Policy
INITIAL SUBSCRIPTIONS: All Merchandise sent in connection with your initial subscription (i.e., the three-volume Reference Set, initial Issue(s), initial Special Report(s), etc.) may be returned for a full refund within ten (10) days of purchase. Items must be accompanied by a receipt and must be in their original condition. You must follow all guidelines on "Packaging Returns" below. We can't refund shipping costs. Refunds will not be made to new subscribers after this 10-day period.
Returns Policy
26 Hawthorn Drive
Succasunna, NJ 07876-2112
Place the delivery label on the top of the carton, away from a seam or closure. Remove any old address labels and cross out any other markings on a used carton. Include your complete return address, with zip code and full street information. Mark multiple boxes 1 of 2, 2 of 2, etc.
SHIPMENT: Returned books must be shipped via United Parcel Service or insured mail. There is a $25.00 re-stocking fee, PLUS shipping and handling, for all returns. We can refund shipping costs only if the return is a result of our error.RENEWALS: We value all of our subscribers. Accordingly, in order to avoid interruption of your receipt of issues and Special Reports to Advertising Compliance Service, we typically continue to send issues and/or Special Reports for several weeks past your renewal date. You will be sent several notices prior to your renewal date and have several opportunities to cancel prior to your renewal date and appreciate your letting us know of your intent to do so. If you still fail to notify us of your cancelation, we will consider your subscription canceled. Your cancellation at any time and by any reasonable means (e.g., letter, e-mail, fax, telephone) prior to your renewal date terminates your subscription, effective as of your renewal date with no further obligation to you whatsoever. You may keep all issues, special reports or other materials sent to you after your renewal date without any charge. Once renewal payment is received by us, no refund of renewal payment will be made to renewal subscribers.